Team Manager, Search Quality at Amazon | Quality Management, Audit Ops, Risk Investigation | Process Automation, Data Analysis, Compliance | Six Sigma Green Belt | Google Cybersecurity Certified
I bring 8+ years of experience in quality management, audit operations and risk investigation, with expertise across large-scale programs including Search AI, Alexa Shopping, Blue CX and international workflows. My focus is on process accuracy, automation, data analysis and cross-functional execution.
At Amazon, I manage Search Quality operations across sites and lead improvements in sampling, audit workflows and reporting. I've automated reporting systems using SQL, Athena and QuickSight, saving 385+ hours annually and reducing reporting TAT from 7 days to under 3 hours. I've cut batch creation time by 95%, raised project accuracy to 90% and improved audit alignment to 95%.
I reduced fraud incidents by 85% and recovered USD 1.1M through targeted controls, structured reviews and collaboration with compliance and legal teams. I use data, structured problem-solving and clear communication to deliver steady results in high-volume environments.
Key Metrics
Results at a Glance
385+
Hours Saved/Year
Through automated reporting with SQL, Athena & QuickSight
$1.1M
Fraud Recovered
Via targeted controls and 138K account reviews
85%
Fraud Reduction
Through risk controls and investigation strategies
95%
Batch Time Cut
Task creation time reduced, saving 133 L4 hours
These figures represent measurable impact across quality management, fraud investigation and process automation at Amazon — demonstrating a consistent track record of driving efficiency and protecting revenue.
Core Competencies
Top Skills & Certifications
Top Skills
Senior Stakeholder Management
Program Management
Quality Management & Audit
Process Automation & Data Analysis
Risk Investigation & Compliance
Cross-Functional Execution
Quality Assurance
Data-Driven Operations
Leadership Development
Performance Optimization
Fraud Investigations
Risk Mitigation
Cybersecurity
Human Resources Information System (HRIS)
Certifications
01
Google Cybersecurity
02
Lean Six Sigma Green Belt
03
Certified Lean Six Sigma Yellow Belt
04
Advanced Diploma in Financial Accounting
05
Time Management Fundamentals
Amazon · 8 Years 7 Months
Team Manager - Amazon Search (Quality)
August 2024 – Present · Bengaluru, Karnataka, India
Program owner for Search Quality across Bengaluru and Delhi, driving audits, reporting and workflow control for high-volume programs.
1
Audit Frameworks
Built SOPs and dashboards that raised compliance, improved accuracy and aligned workflows across locales.
2
ATLAS Migration
Led migration with Tech, Ops and DevOps — resolving defects, enabling features and improving stability.
3
Automation Impact
Cut task creation time by 95%, saving 133 L4 hours. Automated reporting saved 385 hrs/year, TAT under 3 hours.
4
Accuracy & Coaching
Lifted project accuracy from 55% to 90%. Achieved 96% on Audit Framework. Coached managers and associates toward promotions.
2024 Roles
Blue CX, Rufus International & Alexa Shopping
Blue CX & Rufus International
Mar 2024 – Jul 2024 · Chennai
Built Quality Teams from the ground up across six workflows. Cut audit lag from 24 hours to same-day in three weeks, sustaining 98% same-day delivery. Increased Annotation Consistency Rate by 7.5%. Reviewed 10K+ golden datasets and strengthened launch readiness for the Aug 2024 India release.
Alexa Shopping, Quality
Aug 2023 – Mar 2024 · Chennai
Formed Alexa Shopping's first Quality Team and restored full audit coverage during an org revamp. Achieved 100% weekly audit coverage within two months. Lifted efficiency by 99.25%, raised productivity by 45% and reduced errors by 12% through audit redesign and structured onboarding.
Investigations & Risk
Manager Investigations — Mechanical Turk
August 2022 – July 2023 · Kolkata, West Bengal, India
Led investigations and risk mitigation across high-volume fraud queues, improving detection accuracy and recovery.
85% Fraud Reduction
Through risk controls, tool use and targeted investigation strategies
USD 1.1M Recovered
Reviewing 138K accounts with legal, compliance and law enforcement
100% Faster Resolution
Improved case resolution time through workflow fixes and cross-functional coordination
Supported 15–20 investigations with credit card partners and law enforcement. Trained 15 investigators and standardized review methods to strengthen prevention and closure rates.
Career Progression
Early Career at Amazon
Transaction Risk Investigator
Aug 2017 – Mar 2020
Maintained 95% fraud detection rate. Delivered 60 weekly audits with full compliance accuracy. Reduced transaction risk by 30% through KYC checks. Improved customer experience by 50% and lowered fraud losses by 15%.
Senior Investigation Specialist
Mar 2020 – Aug 2022 · Bengaluru
Trained and mentored 12 hires, lifting proficiency by 80% and lowering knowledge gaps by up to 90%. Delivered 8 process upgrades. Filed accurate SARs and cut errors by 65% with upgraded rejection checks. Handled escalations as SME.
Manager Investigations
Aug 2022 – Jul 2023 · Kolkata
Led fraud risk programs, recovered USD 1.1M, reduced fraud by 85% and improved case resolution time by 100%.
Education
Academic Background
1
Don Bosco High School
ICSE · 2001–2012
Art/Art Studies, General
2
Don Bosco High School
ISC 10+2 · 2012–2014
Art/Art Studies, General
3
Techno India Institute of Technology
BBA (Honours) · 2014–2017
Business Administration and Management
4
ICFAI University, Tripura
MBA · Feb 2021–Jun 2023
Human Resources Development
Let's Connect
Based in Bengaluru, Karnataka — originally from Kolkata, West Bengal. I'm always open to conversations about quality management, process automation, risk investigation and building high-performing teams.